Terms of service

OVERVIEW

Welcome to bumpglow. The terms “we,” “us,” and “our” refer to bumpglow.

bumpglow operates this store and website, including all information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). bumpglow uses Shopify technology to deliver the Services.

These Terms of Service, along with all policies referenced herein, describe your rights and responsibilities when using the Services.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

SECTION 1: ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are of legal age in your country or have parental consent.

You agree to provide accurate, current, and complete information when placing an order or using our Services.

You are responsible for maintaining the security of your account and all activity under it.

SECTION 2: OUR PRODUCTS

All products sold on this website are personalized and made specifically for each customer.

We strive to display products as accurately as possible. However, variations in color, appearance, or detail may occur depending on your device or the nature of the product.

We do not guarantee that the product will appear exactly as displayed.

SECTION 3: ORDERS & PERSONALIZATION

By placing an order, you confirm that:

  • All personalization details, including images, text, names, and other submitted information, are correct.
  • You authorize us to produce the item based on your submission.
  • You understand that personalized and made-to-order items are created specifically for you.

We are not responsible for errors provided by the customer.

Once production has started, orders cannot be modified or canceled.

SECTION 4: PRICING AND BILLING

All prices are subject to change without notice.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.

SECTION 5: SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect shipping information, or other external factors outside our control.

Risk of loss transfers to the customer once the order has been handed to the shipping carrier.

SECTION 6: RETURNS & REFUNDS

Due to the personalized nature of our products, all sales are final.

Returns are not accepted for:

  • Change of mind
  • Incorrect personalization submitted by the customer
  • Incorrect shipping information provided by the customer
  • Customer ordering mistakes
  • Normal wear and tear
  • Damage caused by misuse or improper handling

However, if your item arrives:

  • Damaged
  • Defective
  • Incorrect

You may request a solution within 30 calendar days of delivery.

We may offer a replacement or refund, depending on the issue.

Returned items must be:

  • Unused
  • In original condition
  • In original packaging
  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Returns sent without prior authorization will not be accepted.

SECTION 7: ORDER CANCELLATIONS

Because each item is made just for you, orders cannot be canceled once production has started.

If you need to make changes or cancel your order, please contact us immediately after placing your order.

We will do our best to assist if production has not yet begun.

SECTION 8: INTELLECTUAL PROPERTY

All content on this website, including images, text, logos, graphics, product designs, and layout, is the property of bumpglow or its content suppliers and is protected by intellectual property laws.

You may not use, reproduce, copy, modify, distribute, or exploit any content without our written permission.

SECTION 9: THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools, applications, or links.

These are provided “as is” and “as available” without warranties of any kind.

We are not responsible for the content, accuracy, policies, or performance of any third-party websites or services.

SECTION 10: SHOPIFY RELATIONSHIP

Our store is powered by Shopify.

All transactions are between you and bumpglow.

Shopify is not responsible for any issues related to your purchase, order, shipping, returns, refunds, or customer service.

SECTION 11: PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our Services, you acknowledge that your information may also be processed by Shopify and other service providers necessary to operate the store and fulfill your order.

SECTION 12: USER CONTENT

Any reviews, photos, comments, feedback, or other content submitted by you may be used by us for marketing, promotional, or business purposes.

You agree not to submit content that is false, misleading, offensive, unlawful, infringing, or inappropriate.

SECTION 13: LIMITATION OF LIABILITY

To the maximum extent permitted by law, bumpglow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.

Our liability shall not exceed the amount paid by you for the product giving rise to the claim, except where prohibited by law.

SECTION 14: GOVERNING LAW

These Terms are governed by the laws applicable to the business location of bumpglow, without regard to conflict of law principles.

SECTION 15: CONTACT

For any questions regarding these Terms, contact us at:

bumpglow
📧 bumpglow@gmail.com