Refund policy
Return & Refund Policy
Because our products are personalized and made just for you, all sales are final.
We only accept returns or provide replacements if the item arrives:
- Damaged
- Defective
- Incorrect
In these cases, you have 30 calendar days from the date of delivery to contact us and request a return or replacement.
Item Conditions
To be eligible for a return or replacement, the item must be:
- In the same condition you received it
- Unused
- In its original packaging
- Accompanied by proof of purchase
How to Request a Return or Replacement
Please contact us at:
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Photos of the packaging, if applicable
We will review your request and provide further instructions if your return or replacement is approved.
Returns sent without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
We will evaluate the issue and provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
Due to the personalized and made-to-order nature of our products, we do not accept returns or refunds for:
- Customized or personalized items
- Made-to-order products
- Change of mind
- Customer ordering mistakes
- Incorrect personalization details provided by the customer
- Incorrect shipping information provided by the customer
- Items damaged due to misuse, improper handling, or normal wear and tear
Other non-returnable items include:
- Gift cards
- Sale or clearance items
- Personal care or hygiene products
- Hazardous materials
Exchanges
We do not offer direct exchanges.
If your item is eligible due to damage, defect, or an incorrect item being received, we may provide a replacement.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
If the return is approved because the item was defective, damaged, or incorrect, bumpglow will provide return instructions.
We do not provide prepaid return labels as standard.
Cancellations
Because each item is personalized and made just for you, orders cannot be canceled once production has started.
If you need to cancel or modify your order, please contact us immediately after purchase at:
We will do our best to assist you if production has not yet begun.
Contact Us
For any questions about returns, refunds, replacements, or cancellations, please contact us at: