Shipping policy

Hier ist die aktualisierte und ins Englische übersetzte Versandrichtlinie (Shipping Policy) für FlipFloff:

Shipping Policy

This Shipping Policy is an integral part of our Terms and Conditions.

⚠️ Delays Due to Holidays and High Demand

Due to high demand in recent days, especially during holiday periods (such as Christmas, Easter, etc.), additional delays of 3 to 5 business days may occur in order processing and/or delivery.

🕒 Processing Time

  • Orders are processed within 3 to 5 business days following confirmation of payment.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

🚚 Shipping & Estimated Delivery Times

We ship worldwide. Estimated delivery times after an order has been dispatched are as follows:

  • Europe / United States / Canada: 5 to 10 business days

  • Latin America / Asia / Oceania: 7 to 10 business days

  • Africa and Remote Areas: Up to 10 business days

These delivery times are estimates and may vary depending on the destination country and external factors.

⏳ Additional Delivery Information

  • General Worldwide Shipping: Delivery usually occurs within 7 to 14 business days after dispatch.

  • Exceptional Delays: In rare cases, delivery may take up to 25 business days due to customs clearance, inspections, high demand, local holidays, or other logistical factors beyond the control of FlipFloff.

  • Business Days: Business days are defined as Monday through Friday, excluding public holidays in the origin or destination country.

Note: Stated delivery times serve strictly as a guideline and do not represent a legal guarantee of delivery by a specific date.

🔍 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

📍 Shipping Address

The customer is solely responsible for providing a complete and correct shipping address. Any additional shipping costs incurred due to an incorrect or incomplete address provided by the customer will be charged to the customer.

🧾 Taxes and Customs Duties

Any taxes, customs duties, or import fees levied by the destination country are the sole responsibility of the customer.

📦 Lost Orders

If an order is officially confirmed as lost in transit, FlipFloff will:

  • Re-ship the product free of charge, or

  • Issue a full refund, depending on the case.

🚫 Refused or Unclaimed Deliveries

Orders that are refused by the customer or left unclaimed at a local post office/courier pickup point will only be re-shipped after the customer pays the additional shipping charges.

📩 Contact Information

If you have any questions regarding shipping or your order status, please contact us at:

📧 rebecalec@icloud.com