Versand

Hier ist die aktualisierte und ins Englische übersetzte Versandrichtlinie (Shipping Policy) für FlipFloff:

Shipping Policy

This Shipping Policy is an integral part of our Terms and Conditions.

⚠️ Delays Due to Holidays and High Demand

Due to high demand in recent days, especially during holiday periods (such as Christmas, Easter, etc.), additional delays of 3 to 5 business days may occur in order processing and/or delivery.

🕒 Processing Time

  • Orders are processed within 3 to 5 business days following confirmation of payment.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

    🧵 STARMAT Handmade Product – Creation & Processing Time

    Please note that the STARMAT Light-Up Mat is a carefully handmade product. Because each mat requires individual preparation and assembly, additional time is needed before your order can be shipped.

    For STARMAT orders, the estimated timeframe is:

    • Product creation: 3–7 business days

    • Order processing: 2–5 business days after the product has been completed

    • Shipping: 7–15 business days after dispatch

    These timeframes are sequential and should be considered separately. The total estimated time from placing your order to delivery is therefore approximately 12–27 business days.

    During periods of exceptionally high demand, such as special promotions, holidays, or the Christmas season, creation and processing times may occasionally take slightly longer.

    Orders are not processed, created, shipped, or delivered on weekends or public holidays.



🚚 Shipping & Estimated Delivery Times

We ship worldwide. Estimated delivery times after an order has been dispatched are as follows:

  • Europe / United States / Canada: 5 to 10 business days

  • Latin America / Asia / Oceania: 7 to 10 business days

  • Africa and Remote Areas: Up to 10 business days

These delivery times are estimates and may vary depending on the destination country and external factors.

⏳ Additional Delivery Information

  • General Worldwide Shipping: Delivery usually occurs within 7 to 14 business days after dispatch.

  • Exceptional Delays: In rare cases, delivery may take up to 25 business days due to customs clearance, inspections, high demand, local holidays, or other logistical factors beyond the control of FlipFloff.

  • Business Days: Business days are defined as Monday through Friday, excluding public holidays in the origin or destination country.

Note: Stated delivery times serve strictly as a guideline and do not represent a legal guarantee of delivery by a specific date.

🔍 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

📍 Shipping Address

The customer is solely responsible for providing a complete and correct shipping address. Any additional shipping costs incurred due to an incorrect or incomplete address provided by the customer will be charged to the customer.

🧾 Taxes and Customs Duties

Any taxes, customs duties, or import fees levied by the destination country are the sole responsibility of the customer.

📦 Lost Orders

If an order is officially confirmed as lost in transit, FlipFloff will:

  • Re-ship the product free of charge, or

  • Issue a full refund, depending on the case.

🚫 Refused or Unclaimed Deliveries

Orders that are refused by the customer or left unclaimed at a local post office/courier pickup point will only be re-shipped after the customer pays the additional shipping charges.

📩 Contact Information

If you have any questions regarding shipping or your order status, please contact us at:

📧 rebecalec@icloud.com